WELCOME TO THE WORKSHOP
We are here to give you the resources and knowledge you need to independently manage and troubleshoot your products. Whether you're looking to learn more about what your product can do, need help fixing an issue, or want to find step-by-step troubleshooting guides, we are here to support you. We offer a variety of helpful resources, including how-to videos, quickstart guides, and digital product manuals to ensure you have everything you need at your fingertips. With the help of these tools and our wide variety of replacement parts, you’ll be able to resolve problems quickly and gain a deeper understanding of your product.
Our goal is to empower you to take control of your experience and solve problems independently, anytime you need assistance. However, if you need further support, our experienced tech support team is always ready to help. Give us a call, and let’s work through the issue together.
(877) 536-7763
TROUBLESHOOT YOUR PRODUCT BY CATEGORY
GRINDERS
STUFFERS
MIXERS
DEHYDRATORS
VACUUM SEALERS
SLICERS
GRINDER ATTACHMENTS
CHAMBER SEALERS
FREQUENTLY ASKED QUESTIONS
My LEM product is broken, what should I do?
Please contact our service team and they will gladly assist you. They are available Monday - Friday 8am - 5pm ET. 877-536-7763, or email parts-service@lemproducts.com
If the product was purchased from a retail store , you will have to return it to the store where it was purchased and exchange it for a return or exchange.
My product is not working properly, what do I do?
Browse our Workshop and if you dont find any resolutions, please email parts-service@lemproducts.com or call us at 877-536-7763. Our Customer Service Representatives and Service Technicians will be happy to assist you.
How do I get parts?
We carry a full line of replacement parts for most of our products. If you are unable to find the correct part contact our parts & service team at parts-service@lemproducts.com or call 877-536-7763.
What kind of warranty do you offer?
All LEM products carry a one year warranty unless stated otherwise. If you purchased your product from one of our retail partners, please register your warranty information above.
MAXVAC® 500 VACUUM SEALER USE & MAINTENANCE
Learn how to get your MaxVac® 500 Vacuum Sealer out of the box and vacuum packing your food, including a walkthrough of the functions and a demonstration of the canister sealing function.
This industrial-grade vacuum sealer will extend your favorite foods' freshness and freezer life. Protect your meat, game, fish, vegetables, or fruit from freezer burn and seal in the nutrients. Removes air and automatically seals for a fantastic storage solution. The stainless steel construction is countertop friendly and built to last. Save money by customizing your bag size with the integrated roll holder and cutter. Learn more at lemproducts.com.
REMOVING THE GRINDER BUSHING FOR MAINTENANCE
Maintenance is key when it comes to increasing the life span of your BigBite® Grinder.
Learn how to put together your DualGrind Attachment, with an explanation of the difference between a BigBite® and a BigBite® DualGrind Grinders. We will walk you through some unboxing, assembly, bushing maintenance, and clean-up and care suggestions.
MAXVAC® 250 VACUUM SEALER USE & MAINTENANCE
Learn how to get your MaxVac® 250 Vacuum Sealer out of the box and vacuum packing your food, including a walkthrough of the functions and a demonstration of the canister sealing function.
Seal up 250+ times without stopping! The MaxVac® 250 is the latest addition to the LEM MaxVac® family. This industrial-grade vacuum sealer will extend your favorite foods' freshness and freezer life. Protect your meat, game, fish, vegetables, or fruit from freezer burn and seal in the nutrients. Removes air and automatically seals for a fantastic storage solution. The stainless steel construction is countertop friendly and built to last. Save money by customizing your bag size with the integrated roll holder and cutter.
Contact Us
(877) 536-7763
contactus@lemproducts.com
Hours
8 a.m. - 6 p.m. ET
Monday - Friday
Social Connections
"Over the years, my dad and I have used these grinders for different types of jerky making and have had great success. We love and trust their grinders so much that we became an LEM distributer for our website. We have enjoyed working with LEM and you can expect great customer service!"
-Jake O.
"I just wanted to thank the man in your service department who helped me with my 2019 model MaxVac 500. He walked me through how to check for what he thought was wrong with the machine and then sent me the parts to fix it. He also sent an email with instructions on how to replace the switches which was very helpful. I really appreciate the help I received from this man and your company."
-Tommie L.
"LEM products are the best around. Our family have been using them for years. We have purchased vacuum dealers, grinders, sufferers well as seasonings and other products. Always excellent customer service to go along with top notch equipment and parts."
-Amy B.